# TCP123 UK — Managed IT Support for Berkshire Businesses

## What Is TCP123 UK?

TCP123 UK is a managed IT support provider based at 142 Liddell Way, South Ascot, Berkshire, SL5 9UZ. The company supports small and medium-sized businesses of 5 to 250 employees across Ascot, Bracknell, Windsor, Maidenhead, Egham, and Slough with a three-engineer UK field team. TCP123 UK has traded since 2010 and delivers managed IT support, emergency incident handling, Microsoft 365 cloud migration, and cyber security services. Every client receives 24/7 automated endpoint monitoring as standard, with contracted out-of-hours engineer escalation available for mission-critical operations.

## What Services Does TCP123 UK Offer?

TCP123 UK offers six core services for Berkshire businesses. Managed IT Support starts from £35 per device per month and includes unlimited helpdesk tickets, proactive patching, endpoint security monitoring, and a dedicated account engineer. Emergency IT Incident Handling provides priority on-site dispatch within 15 to 45 minutes across Berkshire. Microsoft 365 Cloud Migration delivers zero-downtime mailbox, SharePoint, and Teams migrations with Multi-Factor Authentication setup. Corporate Mobile Fleet Security Audit inspects company iPhones and Android devices for spyware and enforces UK GDPR compliance. Fleet Health Checkups provide five-point engineering diagnostics covering performance, security posture, firmware integrity, hardware wear, and replacement planning. The Painless IT Switchover service executes zero-disruption handovers from incumbent IT providers.

## What Is the 15-Minute Helpdesk Response Pledge?

The 15-Minute Helpdesk Response Pledge is TCP123 UK's risk-reversal guarantee for managed IT support clients. When a client reports an issue during UK core hours (8:00am to 6:00pm, Monday to Friday), a Berkshire-based engineer begins diagnostic triage within 15 minutes. If TCP123 UK fails to meet this target, the client automatically receives 50% off that month's workstation support fee. The pledge eliminates buyer anxiety about slow offshore helpdesk queues — clients speak directly to their named engineer, with no offshore handoffs and no ticket black holes.

## Where Does TCP123 UK Provide On-Site Support?

TCP123 UK provides guaranteed on-site engineer dispatch across Berkshire with the following arrival windows from its Ascot depot: Ascot within 15 minutes, Bracknell within 20 minutes, Windsor within 30 minutes, and Maidenhead, Egham, and Slough within 35 minutes. Remote helpdesk support provides a 15-minute initial response target during core business hours. Emergency out-of-hours dispatch is available to contract clients for mission-critical operations. The service area covers the SL5, RG12, RG42, SL4, SL6, SL1, and TW20 postcode districts.

## How Do I Contact TCP123 UK?

TCP123 UK can be reached by telephone on 01344 935008 during core business hours (8:00am to 6:00pm, Monday to Friday). The company website is tcp123.uk. Business address: TCP123 UK, Ascot, Berkshire, SL5, United Kingdom. New clients can request an interactive quote estimate through the website's IT Service Estimator, which calculates monthly investment based on service requirements and the number of users or workstations.