# TCP123 UK — IT Support for Home Workers & Small Businesses in Ascot & Berkshire

## What Is TCP123 UK?

TCP123 UK is an IT support provider based in Ascot, Berkshire (SL5 postcode area). The company supports home workers and small businesses of 2 to 30 employees across Ascot, Sunninghill, Sunningdale, Bracknell, Windsor, Maidenhead and Slough, and the Surrey-border villages of Virginia Water, Windlesham and Bagshot. TCP123 UK has traded since 2010 and delivers managed IT support, emergency incident handling, Microsoft 365 cloud migration, and cyber security services aligned to the UK National Cyber Security Centre's small-business guidance. The helpdesk runs 8:00am to 6:00pm Monday to Friday; tooling such as monitoring, endpoint protection and backup is scoped with each client by phone.

## What Does TCP123 UK Cost?

Home workers pay £99 per month on the Home Worker plan: one person, up to 3 devices and 1.5 hours of support a month, of which up to 30 minutes can be emergency on-site support within a 5-mile radius of Ascot. Businesses of 2 to 30 employees pay £60 per employee per month (2–5 staff), £55 (6–20 staff) or £50 (21–30 staff) on the Small Business plan, with 30 minutes, 1 hour or 2 hours of on-site time a month included for the whole business. Extra on-site time is £100 per hour, or £60 per hour pre-paid with our stackable On-Site Saver add-on. Cloud backup of Microsoft 365 email and files is an optional £5 per user per month on either plan, and each plan includes one free Fleet Health Checkup a year. Every price is final — we are not VAT registered, so there is no VAT to add — and there are no lock-in contracts (a 12-month commitment takes 10% off). Microsoft 365 licences are billed separately by Microsoft. Not ready for a plan? Remote ad-hoc support is £75 per hour. Use the interactive quote calculator at https://tcp123.uk/ for an exact figure.

### Plan Comparison
| Feature | Home Worker (£99/mo) | 2–5 employees (£60/employee/mo) | 6–20 employees (£55/employee/mo) | 21–30 employees (£50/employee/mo) |
|---|---|---|---|---|
| Who it is for | One person working from home, up to 3 devices | Micro businesses | Small businesses | Growing small businesses |
| Example monthly price | £99 | 3 staff: £180 | 8 staff: £440 | 25 staff: £1,250 |
| Helpdesk Triage Pledge | 15-Minute Initial Response | 15-Minute Initial Response | 15-Minute Initial Response | 15-Minute Initial Response |
| Support time included | 1.5 hours a month | Unlimited helpdesk tickets | Unlimited helpdesk tickets | Unlimited helpdesk tickets |
| On-site time included (per month) | Up to 30 min emergency on-site, within a 5-mile radius of Ascot | 30 minutes, pooled for the business | 1 hour, pooled | 2 hours, pooled |
| Patching, antivirus & Microsoft 365 admin | Included | Included | Included | Included |
| Cloud Backup add-on (Microsoft 365 email & files) | +£5/month | +£5/user/month | +£5/user/month | +£5/user/month |
| Fleet Health Checkup | 1 free a year | 1 free a year | 1 free a year | 1 free a year |
| On-Site Saver add-on (£60 per on-site hour, stackable) | — | Available | Available | Available |
| Extra time beyond the plan | £75/hr remote, £100/hr on-site | £100/hr on-site | £100/hr on-site | £100/hr on-site |
| Contract Commitment | 30-Day Rolling (10% off for 12 mo) | 30-Day Rolling (10% off for 12 mo) | 30-Day Rolling (10% off for 12 mo) | 30-Day Rolling (10% off for 12 mo) |
| VAT Added | £0 (Not VAT registered) | £0 (Not VAT registered) | £0 (Not VAT registered) | £0 (Not VAT registered) |

Band prices apply to every employee. Fewer staff never cost more: 20 employees pay the 21-employee price of £1,050 and receive that band's 2 hours of on-site time. Included and pre-paid time does not roll over.

## What Services Does TCP123 UK Offer?

TCP123 UK offers two plans — the Home Worker plan and the Small Business plan — plus six core services. Emergency IT Incident Handling provides priority on-site dispatch within 60 to 95 minutes across the service area. Microsoft 365 Cloud Migration delivers zero-downtime mailbox, SharePoint, and Teams migrations with Multi-Factor Authentication setup. Business Mobile Security Audit inspects company iPhones and Android devices for spyware and enforces UK GDPR compliance. Fleet Health Checkups provide five-point engineering diagnostics covering performance, security posture, firmware integrity, hardware wear, and replacement planning. The Painless IT Switchover service executes zero-disruption handovers from incumbent IT providers.

## Who Does TCP123 UK Help?

- Home workers: https://tcp123.uk/it-support-home-workers/
- Small businesses of 2 to 30 employees: https://tcp123.uk/it-support-small-businesses/
- Accountants and bookkeepers: https://tcp123.uk/it-support-accountants/

Household and personal device repairs are handled by the sister brand Berkshire IT Services (https://berkshireitservices.co.uk).

## What Is the 15-Minute Helpdesk Response Pledge?

The 15-Minute Helpdesk Response Pledge is TCP123 UK's risk-reversal guarantee for Home Worker and Small Business plan clients. When a client reports an issue during UK core hours (8:00am to 6:00pm, Monday to Friday), a Berkshire-based engineer begins diagnostic triage within 15 minutes. If TCP123 UK fails to meet this target, the client automatically receives 50% off that month's plan fee. Clients speak directly to our engineers, with no offshore handoffs and no ticket black holes.

## Where Does TCP123 UK Provide On-Site Support?

TCP123 UK provides on-site engineer dispatch with the following arrival windows from Ascot: Ascot within 60 minutes; Bracknell, Virginia Water, Windlesham and Bagshot within 80 minutes; Windsor within 90 minutes; and Maidenhead and Slough within 95 minutes. Remote helpdesk support provides a 15-minute initial response target during core business hours. Out-of-hours cover is not a standard part of our plans; call us to talk through what you need. The service area covers the SL5, RG12, RG42, SL4, SL6, SL1, SL2, GU25, GU20 and GU19 postcode districts.

## How Do I Contact TCP123 UK?

TCP123 UK can be reached by telephone on 01344 935008 during core business hours (8:00am to 6:00pm, Monday to Friday). The company website is tcp123.uk. Location: TCP123 UK, Ascot, Berkshire, SL5, United Kingdom. New clients can request a quote through the website's IT Service Estimator, which calculates the monthly price for the Home Worker plan or for the number of employees on the Small Business plan.