Service Commitments • Berkshire Coverage
TCP123 UK Service Commitments
These are our response targets, not a live system-status feed.
Helpdesk Triage Target
15 Minutes
Target first response, core hours
On-Site Response
60–95 Minutes
Target, by town, from dispatch confirmation
Contract Terms
No Lock-In
Rolling 30-day; 12-month takes 10% off
Helpdesk
Telephone helpdesk hours
8am–6pm Mon–Fri
First response
15-minute target
Contact
On-Site Response Targets
Ascot (SL5)
60 minutes
Bracknell
80 minutes
Virginia Water, Windlesham & Bagshot
80 minutes
Windsor
90 minutes
Maidenhead & Slough
95 minutes
Targets run from confirmation of dispatch.
Scope & Terms
Coverage
Berkshire & Surrey border
Contract
Rolling 30-day
12-month agreement
10% off
Security, backup, monitoring and Microsoft 365 administration are scoped with you by phone.
Experiencing an Unresolved Outage with Your Current IT Provider?
Call us and we will talk through what is happening. Our local engineers work to a 15-minute helpdesk triage target and the on-site response targets above.