All Core Systems Operational • Berkshire Dispatch Ready
TCP123 UK Operational Telemetry
Today's Support Velocity
38 / 35
✓ 35 Resolved (3 in Triage)
First-Touch Resolution
81.6%
✓ Solved on Initial Contact
15-Min Response SLA
99.2%
✓ Avg Engagement: 8m 42s
Average Phone Pickup
14s
✓ 0 Callers Waiting in Queue
Support Incident Distribution (Typical Day)
Operational breakdown across 1,450+ managed Berkshire endpoints
Recent Resolved Tickets
Anonymised real-time activity across Berkshire clients
Live Stream
Today's Total
38
Open / Triage
3
Closed & Solved
35
Closure Rate
92.1%
Microsoft 365 & Cloud Core
Exchange Online Mail Routing
🟢 100%
21ms
SharePoint & OneDrive Sync
🟢 99.98%
Microsoft Teams Voice & Calling
🟢 100%
18ms
Azure Virtual Desktop (AVD)
🟢 100%
Network & Perimeter Defense
Inbound DNS, SPF & DMARC
🟢 100%
13ms
Zero-Trust Perimeter Firewalls
🟢 100%
Ransomware & EDR Sentinel
🟢 100% Active
Immutable Cloud Backups
🟢 Verified Daily
Berkshire Field Engineering
Ascot & Bracknell Depot
🟢 Onsite
28m arr
Windsor & Maidenhead Units
🟢 Onsite
36m arr
Telephone Helpdesk Queue (8am–6pm)
🟢 0 Queue
14s pickup
Workstations Protected
🟢 1,450+ DBS
90-Day Platform Uptime Record
Continuously updated • Verified Today (Today) • Zero service blackouts.
100.0% Availability (Last 90 Days)
90 Days Ago
45 Days Ago
Today (100% Operational)
Experiencing an Unresolved Outage with Your Current IT Provider?
TCP123 UK delivers dedicated Berkshire engineers with guaranteed 15-minute diagnostic triage and sub-45-minute onsite emergency dispatch during core hours (8am–6pm weekdays) and contract out-of-hours cover.