Service Commitments • Berkshire Coverage
TCP123 UK Service Status & Commitments
Helpdesk Triage Pledge
15 Minutes
✓ Target first response, core hours
Ascot Onsite Dispatch
60 Minutes
✓ Baseline from dispatch confirmation (SL5)
Endpoint Monitoring
24/7
✓ Automated cover on managed plans
Contract Terms
No Lock-In
✓ Rolling 30-day; 12-month takes 10% off
Microsoft 365 & Cloud Core
Exchange Online Mail Routing
🟢 Administered
SharePoint & OneDrive Sync
🟢 Administered
Microsoft Teams Voice & Calling
🟢 Administered
MFA & Identity Management
🟢 Business Plan+
Network & Perimeter Defense
Inbound DNS, SPF & DMARC
🟢 Administered
Managed Perimeter Firewalls
🟢 Managed Plans
EDR & Ransomware Protection
🟢 Complete Plan
Offsite Cloud Backups
🟢 Business & Complete Plans
Berkshire Field Engineering
Ascot (SL5) Onsite Dispatch
🟢 60-Minute Baseline
Windsor & Maidenhead Dispatch
🟢 90-Minute Baseline
Telephone Helpdesk (8am–6pm)
🟢 15-Min Triage Pledge
Workstations Protected
🟢 24/7 Monitored
Experiencing an Unresolved Outage with Your Current IT Provider?
TCP123 UK delivers dedicated Berkshire engineers with a 15-minute diagnostic triage target and 60-minute onsite emergency dispatch during core hours (8am–6pm weekdays) and contract out-of-hours cover.