Berkshire Telecom & Broadband Outage Status

Q: What should our business do if our office broadband goes down in Berkshire?

Call TCP123 UK on (01344) 935008. We will talk through what has happened, help establish whether the problem looks like local equipment or your internet provider, and discuss the options we can help with. Please also report the fault to your internet provider so it is logged with them.

Q: How quickly can an engineer reach my office?

Our on-site response targets run from 60 minutes in Ascot to 95 minutes across Maidenhead and Slough, counted from confirmation of dispatch. Call first so we can discuss whether a visit is the right next step.

Q: Can you help me set up a backup internet connection?

Call (01344) 935008 and tell us what you need. Backup connectivity options depend on your premises and internet provider, so we discuss them by phone and confirm what we can help with before you commit to anything.

Indicative status for BT Openreach telephone exchanges and business fibre backbones across Ascot, Bracknell, Windsor, and Maidenhead. If your business broadband is down, call us to talk through your options.

Call Us: (01344) 935008 View Service Commitments →

BT Openreach Exchange Infrastructure

East Berkshire Core Exchange Status

The four Openreach exchanges serving our Berkshire coverage area.

Ascot Exchange THAS

Indicative — not a live feed

Postcodes: SL5 (Ascot, Sunninghill, Sunningdale, North Ascot)
Fibre types: FTTP / FTTCLast verified: not yet checked — call us for current line status.

Bracknell Exchange THBR

Indicative — not a live feed

Postcodes: RG12, RG42 (The Lexicon, Southern/Western Industrial, Binfield)
Fibre types: FTTP / FTTCLast verified: not yet checked — call us for current line status.

Windsor Exchange THWN

Indicative — not a live feed

Postcodes: SL4 (Windsor Town Centre, Dedworth, Cranbourne, Clewer)
Fibre types: FTTP / FTTCLast verified: not yet checked — call us for current line status.

Maidenhead Exchange THMD

Indicative — not a live feed

Postcodes: SL6 (Maidenhead Centre, Bray, Holyport, Cox Green)
Fibre types: FTTP / FTTCLast verified: not yet checked — call us for current line status.

Checked automatically every 30 minutes against a public ISP status feed (Andrews & Arnold). It reports wholesale and national incidents that ISPs publish, not every local exchange fault, so "no reported incidents" does not guarantee your line is working. If your line is down now, call (01344) 935008 and we will talk through the options.

Emergency Guidance

Broadband & Telecom Outages — Frequently Asked Questions

What should our business do if our office broadband goes down in Berkshire?

How quickly can an engineer reach my office?

Can you help me set up a backup internet connection?

Need Reliable Business IT Support?

Talk to us about managed IT support for your home office or small business — £99 a month on the Home Worker plan or from £50 per employee on the Small Business plan — with a 15-minute helpdesk response target.

Call (01344) 935008 Get Business IT Quote →

TCP123 UK • Ascot & Berkshire IT Support • (01344) 935008