Included on-site hours
30 minutes, 1 hour or 2 hours a month, depending on your band — pooled for the whole business, not tied to one person.
From a two-person office on Ascot High Street to a thirty-person team at Ascot Business Park, the Small Business plan puts an engineer 60 minutes from your door. You pay a flat price per employee — £60, £55 or £50 depending on team size — with on-site time included for the whole business.
All of these are within our 60-minute SL5 on-site response target, counted from confirmation of dispatch.
The Small Business plan price applies to every employee; fewer staff never cost more.
| Team size | Calculation | Monthly price | On-site time included | With 12-month commitment |
|---|---|---|---|---|
| 4 employees | 4 × £60 | £240 | 30 minutes | £216 |
| 10 employees | 10 × £55 | £550 | 1 hour | £495 |
| 20 employees | capped at the 21-employee price | £1,050 | 2 hours | £945 |
| 30 employees | 30 × £50 | £1,500 | 2 hours | £1,350 |
30 minutes, 1 hour or 2 hours a month, depending on your band — pooled for the whole business, not tied to one person.
Need regular hands-on help? Each Saver pre-pays one on-site hour for £60 a month instead of £100. Stack as many as you need.
Setting up a new starter's desk, sorting the network cabinet, moving offices, or the printer everyone has given up on.
Yes. TCP123 UK is based in Ascot and supports businesses of 2 to 30 employees across Ascot, Ascot Business Park, Silwood Park, Sunninghill and Sunningdale on the Small Business plan.
Our on-site response target for Ascot and the SL5 area is 60 minutes from confirmation of dispatch. Remote helpdesk triage starts within 15 minutes during core hours (8:00am – 6:00pm, Monday to Friday).
Ten employees fall in the 6–20 band at £55 each, so £550 a month, with 1 hour of on-site time a month included for the whole business. A 12-month commitment takes 10% off, bringing it to £495.
Each On-Site Saver costs £60 a month and pre-pays one on-site hour, instead of the standard £100 per hour. You can stack as many as you need for the whole business — three Savers give three extra on-site hours a month. Once included and Saver hours are used up, further on-site time is £100 per hour. Unused hours do not roll over.
Call us on (01344) 935008 (8:00am – 6:00pm, Monday to Friday) or use the quote calculator for your exact monthly price.